Active Queue Management

A queue of standby appointments, yesterday.

    So the Genius and FRS team don't call people's names out anymore? And you don't need to book in advance? Who is supposed to open the sessions? What the fuck is going on??

    As if swapping 50 phones a day doesn't make you want to commit suicide already, Apple have found a way for you to swap even more, called Active Queue Management. It involves 2 whole people wandering around with iPads not swapping phones but forming a queue of happy customers. For the Phone Swapping Family Room Team it basically means the second you give someone another refurbished "remanufactured" handset, you are handed another broken iPhone to start the process over again, meaning you're swapping upwards of 70 phones a day.

    This is definitely not what I was supposed to do with my life.