Staff discount on APP

    Working for Apple, you will quickly realize that the products are in fact, not akin to the second coming of Jesus Christ but will break like any other mass produced cheap Chinese shit. So to keep the staff happy, you'd expect the discount to extend our warranties would be pretty reasonable right? Maybe even free? Wrong.

    When you can easily pick up AppleCare on eBay for less than half price, it probably means some rich corporate prick at Apple, who has never considered APP because they get a new machine for free, is taking the piss.

[iPhone Jokes] It's just the internet, without Flash...

Behaviour Scan

A typical iPhone suffering from 'will not power on' issues.

      Behaviour Scan has always been a chore to use, but now it's ridiculous. You have to type a specific link on the customer's phone, then put their serial into your iPod touch, get a ticket, wait for the ticket, then type the ticket into the iPhone, then fucking typ.... ....

Just put 'will not power on'.

How much of a hypocrite is Steve Jobs? [about Flash and censorship]

      Steve Jobs has posted a defence to his position on Flash and not surprisingly it’s full of errors and misrepresentations.

Let’s look at the points he makes:

First, there's open

      He asses that “Adobe’s Flash products are 100% proprietary. They are only available from Adobe, and Adobe has sole authority as to their future enhancement, pricing, etc.”
      Sure, Adobe’s Flash products are only available from Adobe. That’s what makes them Adobe’s.
      But there are many open source IDE’s, compilers, RTMP servers and players available.

      Also he claims that “By almost any definition, Flash is a closed system.”
      Flash is a complex system made up from many parts, but the most important part is the swf format. That is an open format, and you can write both a compiler and a player without needing a license.
So if the swf is open what is Jobs referring to when he says “100% proprietary”?
It cannot be the RTMP and AMF formats since they are open. And the whole SDK with compiler and Flex framework is open.

     The one thing that is not fully open is Adobes own implementation of a Flash Player. Since Apple is one of the licensors behind H.264 one would think that Jobs would be aware of why Adobe cannot release it publicly. It contains proprietary codecs and hence cannot be made open by Adobe.
But if Jobs is concerned with proprietary products, maybe he should work for making H.264 open to help Adobe open the Flash Player as well?

And let’s not forget that the canvas is Apple’s proprietary technology.

Active Queue Management

A queue of standby appointments, yesterday.

    So the Genius and FRS team don't call people's names out anymore? And you don't need to book in advance? Who is supposed to open the sessions? What the fuck is going on??

    As if swapping 50 phones a day doesn't make you want to commit suicide already, Apple have found a way for you to swap even more, called Active Queue Management. It involves 2 whole people wandering around with iPads not swapping phones but forming a queue of happy customers. For the Phone Swapping Family Room Team it basically means the second you give someone another refurbished "remanufactured" handset, you are handed another broken iPhone to start the process over again, meaning you're swapping upwards of 70 phones a day.

    This is definitely not what I was supposed to do with my life.